Crystal infused Water Bottle

We accept returns under the following conditions:

If the product you received is damaged, defective, or incorrect, please contact us within 5 days of receiving the order.
Personalized products: Since our products are customized specifically for you, we cannot accept returns due to customer errors or changes of heart. However, if the product is damaged, we will replace it.

We offer refunds according to the following terms:

If your personalized product is damaged, defective, or incorrect, we will offer a full refund or a replacement, depending on your preference.
Refunds will be issued to the original payment method used at the time of purchase.
Refunds will be processed within 7-10 business days after we receive the returned item.

To initiate a return or refund request, please follow these steps:

Contact our customer support team at sales@pricelessgifts.com with your order number and a detailed description of the issue.
Include clear photographs of the damaged or defective product, if applicable.

If we request the return of a damaged or defective item, we will cover the return shipping costs.
If you decide to return a product for reasons other than damage, you are responsible for the return shipping costs.

Orders can be canceled within 5 hours of purchase. After that, the production process may have already begun, and we cannot guarantee a full refund.
6. International Orders

Please note that additional customs, duties, and taxes may apply to international orders. We are not responsible for these fees, and they are the responsibility of the customer.